At SOFUSOFO, we stand behind our products and want you to love your sleep. If something doesn’t feel right, we’ll do our best to make it right.

30-Day Return Window
You have 30 days from the date of delivery to initiate a return.
To qualify:
- Items must be in like-new condition: clean, undamaged, and free from stains or signs of wear.
- Products must be returned in their original packaging.
- A $15 return and processing fee applies per order.
- All returns must be requested through our return portal (click here to start your return).
- Once approved, you’ll receive a return label, please use it within 7 days.
Tip: Returns sent without prior approval will not be accepted.

Return Shipping Fees
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Refunds & Store Credit
- Unopened items: Eligible for a full refund to your original payment method.
- Opened or lightly used items: Eligible for a refund or store credit, provided they are still in like-new condition.
- Refund timing: Refunds are issued within 10 business days after your return is received and inspected.
- If your original payment method is no longer active, we’ll issue your refund as store credit.
- For customer-caused returns, return shipping fees will be deducted from your final refund or store credit.

Exchanges
If you’d like a different size or item, simply return your original product and place a new order. Once we receive your return, we’ll process the exchange.
- If the exchange item’s price differs, we’ll charge or refund the difference.
- Please note: Exchanged items are final sale.

Pre-Orders
- You can cancel within 7 days of purchase for a full refund.
- After 7 days, pre-orders are eligible for store credit only if in like-new condition.
- Pre-orders can be canceled before shipment by using the link in your confirmation email or by contacting support@sofusofosleep.com.

Damaged or Missing Items
Please inspect your order as soon as it arrives.
If your item is damaged or marked delivered but not received, you must contact us within 7 days at support@sofusofosleep.com to properly investigate your delivery. If you do not contact us within 7 days, we will not be responsible for any lost, stolen, or damaged items.
Include the following:
- Clear photos of the damage
- A photo of the SKU label on the packaging
If you purchased Route Shipping Protection, you may qualify for a replacement.
Approved claims will be replaced with the same product, size, and color. Claims submitted after 7 days or without proper documentation may not be eligible.

Items Not Eligible for Return
We cannot accept returns for:
- Final sale items
- Gift cards
- Products damaged due to misuse or wear
- Items returned without original packaging

Sweepstakes Purchases
(Does not apply to purchases on SOFUSOFOSLEEP.COM) Orders placed between October 22 – December 10, 2025 through affiliate partner sweepstakes are final and non-refundable due to automatic entry eligibility.

Need Help?
For any order or product questions, please reach out to our support team at support@sofusofosleep.com.